Taxpayer Satisfaction Survey

Help us serve you better — takes about 5 minutes

Your feedback helps the Nigeria Revenue Service (NRS) improve tax administration and taxpayer support. Responses are confidential, used strictly for service-improvement purposes, and handled in line with the Nigeria Data Protection Act (NDPA) 2023. Providing your Tax ID or contact details is optional unless stated otherwise.

Tax Office

State

Office

Section A — Taxpayer / Business Information

1Does your company have a Tax ID (Tax Identification Number)?(optional)

YESNO

Section B — Tax Compliance

2Have you been tax compliant?

YESNO

Section C — Service Experience

3Does NRS make it easy for you as a citizen to pay your taxes?

VERY EASYEASYNOT EASYIMPOSSIBLE

4How long did you wait before someone helped you?

Less than 15 minutes15–30 minutes30 minutes to 1 hour1–2 hoursMore than 2 hours

5Was your issue resolved?

YESNO

6Rate your satisfaction with NRS in resolving your issues

EXCELLENTVERY GOODGOODPOORVERY POOR

Section D — Digital Channels & Awareness

7Please indicate whether you are familiar with each of the following NRS channels:

Channel

Details

Are you familiar with this?

NRS Website

www.nrs.gov.ng

YESNO

NRS Contact Centre

0209 460 2700

YESNO

NRS USSD Code

*829#

YESNO

Tax ID Portal

taxid.nrs.gov.ng

YESNO

Rev360 Self-Service Portal

selfservice.nrs.gov.ng

YESNO

NRS E-Invoicing Platform

—

YESNO

8Are you aware of NRS's official social media handles?

FacebookOfficialNRSNigeria
X@NigeriaRevenue
Instagram@nigeriarevenue
LinkedInNigeria Revenue Service

Helpdesk: helpdesk@nrs.gov.ng · Contact centre: 0209 460 2700

YESNO

Section E — Your Feedback

9What suggestions do you have to help us make your experience with NRS better?(optional)

0 / 1000

10If you would like to be contacted for further customer service queries, please provide your preferred e-mail address(optional)

Personal details are optional — only share what you are comfortable with.

WE THANK YOU FOR YOUR TIME AND FEEDBACK!

🔒 Official Government Website